CDHA Announcements
Winter Newsletter
The Winter edition of our newsletter, Cathcart Standard is now available. You can view it here.
Update to Office Opening Hours
In the earlier part of this year, we carried out a footfall survey of attendance at our office and found that general footfall had reduced considerably. More people use email/telephone as the main means of contact.
Tenants Handbook Update
We recently updated our Tenant’s Handbook. The Tenant’s Handbook aims to cover all aspects of your tenancy and should be read in conjunction with your tenancy agreement.
Annual Performance Report 2023/24
Each year we produce a Performance Report against the Scottish Social Housing Charter so our customers are kept informed on how we are performing and can compare us against our peer group.
Pest Control
Are you experiencing pests, vermin or infestations in your home?
Pests being in and around your home can be a nuisance and, at times, a health and safety issue. Please see below for some advice on what to do when you have a potential infestation in your home, and some tips to help prevent infestations.
Summer Newsletter and Business Plan
The Summer edition of our newsletter, Cathcart Standard is now available. You can view it online via the link below.
https://www.cathcartha.co.uk/sites/default/files/Cathcart%20Standard%20Issue%2052.pdf
Business Plan 2024-2029
Emergency Contact Numbers
To report an emergency repair out with our office hours (including weekends and holiday periods) please refer to the below contact list.
Rechargeable Repairs
There are certain circumstances where you will be charged for repair work carried out, for example:
Lost Keys
Annual visits for our tenants
We want you to feel safe and happy at home - and our annual visits play an important part in this.
Every year you will get a visit from our housing staff.
It's one way we can make sure your home remains safe and in good condition.
You do not need to do anything before your Housing Officer arrives - just make sure you are at home on your appointment date and time.
The visit lasts around 30 minutes and it gives you the chance to see your Housing Officer face-to-face.
Cost of Living Crisis - Debt & Fuel Support
Our Welfare Rights & Money Advice Team have been working hard to increase support to help tenants during the Cost-of-Living Crisis.
Are you worried about Debt?