Office Closed
Our office will be closed on Friday 18th and Monday 21st April 2025 for the public holiday. In case of any emergency repairs during this time, please contact:
- CLC All Trades on 0141 556 3500 for any electrical, joinery, plumbing, or roofing repairs.
- City Building on 0800 595 595 for any boiler or gas heating repairs.
- Central Energy Plumbing on 07976 962 560 or 07884 053 839 for electric heating repairs (91 & 99 Spean Street only).
It is important to note that these numbers are for genuine emergencies only such as loss of power, boiler breakdown, or burst pipes.
For any general enquiries or to report any routine repairs, our office will re-open on Tuesday 22nd April at 9 am.
New Housing Officer Patches
Listed below is the name of the Officer, their email address, and the streets they will be responsible for. You can contact them about your rent and any tenancy matters you wish to raise with them.
Grant Dyer
Email: Grant@cathcartha.co.uk
Phone: 0141 251 0473
Brisbane Street
Cathcart Road
Cartside Quadrant
Cartvale Road
Cumming Drive
Dundrennan Road
Grange Road
Kilmailing Road
Kirkwell Road
Newlands Road
Old Castle Road
Orchy Street
Ruel Street
Snuff Mill Road
Stanmore Road
Nicole McMaster
Email: Nicole@cathcartha.co.uk
Phone: 0141 251 0383
Brunton Street
Brunton Terrace
Craig Road
Clarkston Road
Dairsie Court
Dairsie Street
Garry Street
Gavinton Street
Greenholme Street
Gryffe Street
Morley Street
Mount Annan Drive
Rannoch Street
Rhannan Road
Spean Street
Tankerland Road
Hayley Smith
Email: Hayley@cathcartha.co.uk
Phone: 0141 251 0476
Cartside Street
Holmhead Crescent
Holmhead Place
Holmhead Road
Holmlea Court
Holmlea Road
Office Closed - Christmas Holidays
Our office will be closed from 12.30pm on Tuesday 24th December 2024 and will re-open on Monday 6th January 2025 at 9am.
During this time, emergency numbers will be in operation.
It is important that you recognise these numbers are for genuine emergencies only, such as loss of power, boiler breakdown, or burst pipes. Routine repairs will be carried out as soon as normal business hours resume in January.
Please ensure that you call the relevant trades:
- CLC All Trades on 0141 556 3500 for any electrical, joinery, plumbing, or roofing repairs.
- City Building on 0800 595 595 for any boiler or gas heating repairs.
- Central Energy Plumbing on 07976 962 560 or 07884 053 839 for electric heating repairs (91 & 99 Spean Street only).
Rent Consultation 2025-26
The Association is conducting our annual rent consultation to seek our tenant's views on proposals for the 2025/26 rent charge.
If you are a CDHA tenant, you will receive the rent consultation by email or in the post. Your views are important to us, and we would appreciate it if you could return the survey by Friday 10th January 2025.
You can return the form with your comments regarding the rent increase proposal by post, hand delivering the form to the office, or by emailing info@cathcartha.co.uk. The survey can be accessed in Word format on our website or if you would rather have a paper copy posted out to you, please get in touch with us.
Alternatively, please scan the QR code on the consultation paper with your phone or tablet to access the survery or click here https://forms.office.com/e/1W2U4GwSXr to fill out the survey online.
Documents:
Rent Consultation Paper 2025-26
Rent Consultation Survey (Word Document)
Winter Newsletter
The Winter edition of our newsletter, Cathcart Standard is now available. You can view it here.
Update to Office Opening Hours
In the earlier part of this year, we carried out a footfall survey of attendance at our office and found that general footfall had reduced considerably. More people use email/telephone as the main means of contact.
From 11 November following a business review, the office will be closed all day on a Wednesday. This will allow staff to work uninterrupted and attend to fieldwork, as necessary. Appointments will still be available if required and should be made in advance with the relevant officer. The office will also close at 1 pm on Fridays to allow for staff training.
Our new office hours are:
Monday
9am - 1pm, 2pm - 5pm
Tuesday
9am - 1pm, 2pm - 5pm
Wednesday
Closed
Thursday
9am - 1pm, 2pm - 5pm
Friday
8.30am - 1pm
Tenants Handbook Update
We recently updated our Tenant's Handbook. The Tenant's Handbook aims to cover all aspects of your tenancy and should be read in conjunction with your tenancy agreement.
The latest copy can be found here.
Hard copies are available upon request.
Annual Performance Report 2023-24
Each year we produce a Performance Report against the Scottish Social Housing Charter so our customers are kept informed on how we are performing and can compare us against our peer group. A copy of our Performance Report 2023/24 can be viewed here.
Multiply
Have you heard about Multiply?
Multiply, a key part of the UK Government Shared Prosperity Fund (UKSPF), is a targeted funding programme to specifically support adult numeracy. It offers adults (aged 16 and over) who don’t have at least a National 5, Standard Grade or O-Grade qualification in maths or arithmetic or if this qualification was some time ago, access to free numeracy courses and support. It could be at work, to help children with maths homework, work out household bills, improve budgeting skills or to gain an SQA qualification to progress in your career.
Help is available with a range of fully funded courses and activities of all types, free to residents across the Region’s eight council areas: Glasgow, East Dunbartonshire, West Dunbartonshire, Inverclyde, North Lanarkshire, South Lanarkshire, East Renfrewshire, and Renfrewshire.
For more information, visit the Multiply Website for more details on Multiply, types of courses available, and how to sign up.
Visit the Multiply Toolkit for all resources including posters, flyers, and internal/external communication documents for sharing information to social media channels, newsletters, as well as guidance on how to refer someone for support.’
Business Plan 2024-2029
We have launched our Business Plan for 2024 to 2029. You can view it online via the link below.
https://www.cathcartha.co.uk/sites/default/files/CDHA%20Business%20Plan%202024-2029%20FINAL.pdf
Rechargeable Repairs
There are certain circumstances where you will be charged for repair work carried out, for example:
Lost Keys
If you lock yourself out or lose your keys and then require a contractor to force entry to your property you will be recharged for this. Often these repairs occur out of hours and incur the high costs of an emergency call-out. It is recommended therefore that wherever possible you leave a spare set of keys with a friend or relative.
Blocked toilets, sinks and showers
Proper and regular cleaning should prevent the occurrence of blockages. You should not dispose of oil and fat down the sink. The build-up of hair should be cleared from plug holes and waste traps.
It is strongly advised that over the rim toilet blocks, cleaners or fresheners are not used.
Faulty Appliances
Household appliances are owned and maintained by you.
A faulty appliance can often “trip” your electrics or circuit breaker resulting in a temporary loss of power.
We would advise you to unplug all appliances, reset the circuit breaker and then plug in your appliance. This procedure can be explained to you in detail and if necessary, demonstrated by arrangement with a member of staff from our Maintenance Team.
However, if an electrician is called out to attend to a fault, which turns out to be due to an appliance, then costs will be recharged to you.
General Neglect
Abuse of the property, including its fixtures and fittings, is not reasonable wear and tear and will be recharged to you. Common examples are:
- holes in doors
- burns to work tops
- unapproved removal of heating or other appliances
- failure to report minor repairs which then become serious and costly.
End of Tenancy Repairs
When you give up your tenancy you are obliged to return all sets of keys to us and to leave the property in a clean and habitable condition.
The property should be emptied of all your possessions and household goods including floor coverings, furniture and rubbish. Washing machine connections and waste pipes should be properly capped and made safe.
Any fittings you have installed should be removed and the original fitting provided by us should be reinstated. If at the end of the tenancy these items have not been attended to then we will have them carried out and recharge the costs to you.
Gas Servicing and Other Compliance Checks
If you are not in or do not allow entry to the property to allow a gas service or other compliance checks to be carried out, then we will have no alternative but to force entry to the property. Please also note if we receive no prior contact and you allow entry at the forced entry, then you will be liable for all costs regardless if the locksmith is required or not.
Annual visits for our tenants
We want you to feel safe and happy at home - and our annual visits play an important part in this.
Every year you will get a visit from our housing staff.
It’s one way we can make sure your home remains safe and is in good condition.
You do not need to do anything before your Housing Officer arrives – just make sure you are at home on your appointment date and time.
The visit lasts around 30 minutes and it gives you the chance to see your Housing Officer face-to-face.
It is also an opportunity to discuss any issues you have and find out how we can support you.
This annual visit is an important part of your tenancy agreement. Your Housing Officer will be in touch to agree on a date and time that suits you.
If you would like more information about annual visits, please contact our office on 0141 633 2779.
Paying Rent or Factors Bill
You can pay your rent in the following ways:
- using your Allpay card at any Pay Point
- using the Allpay app - download from the App store or Google Play (you will need your reference number from your rent card)
- Standing Order - you can contact your bank to do this or set it up using online banking
- Bank Transfer using the below details - you can phone your bank or use online banking to do this
- Calling our office to make a telephone payment
RENT:
Cathcart and District HA
Sort Code: 83 21 07
Account No: 0012 7537
Ref: Surname & Property Reference
Branch: RBS
FACTORING:
Cathcart and District HA
Sort Code: 83 21 07
Account No: 0012 8924
Ref: Surname & Property Ref
Branch: RBS
Homelessness Services
If you require homelessness advice and assistance, during office hours, then you should contact Health and Social Care Connect on 0141 287 0555. You can also request homelessness assistance online at https://www.glasgow.gov.uk/index.aspx?articleid=29656
If you require assistance after 4.45pm Monday to Thursday or 3.55pm on a Friday or weekends and public holidays, then please contact the Emergency Out of Hours Homelessness Service on 0800 838 502.
You can also visit the Glasgow City Council Homelessness Page at https://www.yoursupportglasgow.org/glasgow-homepage/pages/housing-options-and-homelessness/homelessness-support-and-advice/
Emergency Contact Numbers
Our emergency contact numbers have changed. To report an emergency repair out with our office hours (including weekends and holiday periods) please refer to the below contact list.
- Boiler and Gas Central Heating - 0800 595 595 (City Building)
- Electrical Central Heating (91 and 99 Spean Street only) – 07976 962 560 or 07884 053 839 (Central Energy Plumbing)
- For everything else, including electrical, joinery, plumbing, and roofing repairs – 0141 556 3500 (CLC All Trades)
It is important that you recognise these numbers are for genuine emergencies only such as loss of power, boiler breakdown, and burst pipes. Routine repairs can be reported during office hours on 0141 633 2779 (option 1).
TIPS TO PREVENT FROST DAMAGE
There are some simple steps to take to help prevent your pipes from freezing:
- Leave the central heating on for short periods of time throughout the day.
- Let warm air into your roof space by keeping the trap door open.
- Keep the cupboard door under the sink open, this will let warm air move around the pipes.
- Keep room doors slightly open to allow warm air to move around the house.
- Know where your stopcock is so that you can switch off your water if there is a burst. Most frozen pipes occur in the roof space and below sink units and can cause considerable damage if they burst.
- Ensure that you have insurance for your contents and personal belongings.
IF YOU HAVE A FROZEN PIPE
Thaw it out slowly by using hot water bottles or towels soaked in warm water.
Do not use direct heat such as blowtorches as this may cause permanent damage to the pipes. The use of blowtorches could also lead to a fire in the home.
Guide to Condensation and Mould
This leaflet is designed to give a brief guide to the occurrence of condensation or mould in your property, outlining the reasons why it may occur and stating actions which may reduce its effects. Further sources of information are given at the end of the leaflet. A copy of the leaflet can be found here.
Changes to Phone Line Options
We have recently updated the options on our office phone number. Please see below for our new updated options:
- Option 1 – Repairs and maintenance, garden maintenance, gas servicing and EICRs
- Option 2 – Speak to your Housing Officer about tenancy related matters and rent account, make a rent payment, housing applications and allocations enquiries.
- Option 3- Factoring payments and all other financial enquiries
- Option 4 – All other general enquiries
Please ensure that you select the correct option, so you are transferred to the relevant department.
You can also enter the extension number of the member of staff you would like to speak to and will be transferred directly.
Housing Management:
Nicole McMaster, Housing Officer - 212
Grant Dyer, Housing Officer – 208
Hayley Smith, Housing Officer - 222
Maintenance:
Jonathan Lee, Senior Maintenance Officer – 211
David Ellis, Maintenance Officer - 214
Suzi Sweenie, Maintenance Assistant – 205
Amie Bewley, Maintenance Assistant - 216
Finance:
Andrew Milne, Finance Assistant – 221
Customer Services:
Emma Connelly, Corporate Services Officer – 209
Audrey Stuart, Customer Services Assistant – 206
Condensation, damp and mould
Damp can cause mould on walls and furniture and make window frames rot. Damp and cold housing encourages the growth of mould and mites. Some damp is caused by condensation.
The attached leaflet explains how condensation forms and how you can keep it to a minimum, so reducing the risk of dampness and mould growth.
New Bulk Uplift Service - 1st April 2021
Following our consultation on the introduction of a new bulk uplift service to replace the former service provided by Glasgow City Council, the Association will introduce a new service.
From 1st April 2021, Cathcart & District Housing Association will add bulk uplift to our list of services that we provide.
Our contractor CleanScene will be carrying out the service and will be in the area every Tuesday and Wednesday.
CDHA tenants and factored owners can request an uplift by emailing bulk@cathcartha.co.uk. We ask that you provide your address and a list of the bulky items requiring removal.
We are hoping that the implementation of this service will result in a significant improvement to our local area.
Our area will be divided into two. Each week half of our stock will have the bulk removed, and the second week the other half. In this way we hope that all bulk will be removed within two weeks of it being put out. It is important however, that when you put it out you let us know using the above email address or calling our office.
Our tenant engagement team will be working on using the tenant portal for this purpose going forward as another way of reporting things to us and Allan and Grant will be in touch about this in the near future.