Please find our Spring newsletter. This issue contains information on the following:
- Rent updates
- Welfare rights news
- Factoring news - factoring charges from 1st April 2022
- Updating your contact details
- Window replacement project
- Free internet SIM cards and laptops
- Garden maintenance schedule
- Membership drive
- Tenants handbook review
- Trade waste
- Fraud and security awareness
- Cycle storage facilities
- Climate change and your home survey
A copy of our newsletter can be viewed here.
Cold Callers/Scam Calls
We have been made aware of cold callers contacting housing association tenants recently in relation to repairs and maintenance issues. These calls are not connected to Cathcart and District Housing Association.
If you do get contacted by cold callers, please ensure you do not give out any of your personal details. If you are ever in doubt, please contact our office on 0141 633 2779 to confirm if it is a legitmate call from one of our staff members or contractors.
Rent Consultation Winner
Our prize draw took place on Monday 7th Februrary and we would like to congratulate Elaine Middleton for winning a Sainsbury's voucher for returning the rent consultation questionnaire.
We take this opportunity to thank everyone who entered our competition and for also returning their consultation paper on the rent increase proposal for 2022/23.
Office Open by Appointment
We returned to the office on 31st January 2022 and we ask that all visits to the office are by appointment only so that we avoid cross contamination and the risk of too many people being present at the one time. If you would like to book an appointment, please call 0141 633 2779 or email us at email@example.com and we will get back to you as soon as we can.
Our office hours are:
- Monday - Thursday 9.00am to 5.00pm*
- Friday 8.30am to 3.30pm*
* We are closed between 1.00pm to 2.00pm for lunch.
Please find our Winter newsletter. This issue contains information on the following:
- Emergency contact details
- Dates the office is closed over the Christmas holidays
- Rent review 2022/23
- Tenant Satisfaction Survey
- Bulk uplift service
- Fire and smoke alarms: changes to the law
- Fire safety
- Welfare rights news
- Christmas competition
A copy of our Newsletter can be viewed here.
Home Heating Support Fund
Are you in debt to your Utility Supplier and struggling to make payments? Do you have to ration your energy supply, and struggle to heat your home? Please contact our Welfare Rights & Money Advice Team, who may be able to access funding to pay all or part of your arrears, or assist with current costs.
CDHA are trusted partners of Homeheatingadvice.scot who are working in partnership with the Scottish Government to deliver the second iteration of the Home Heating Support Fund for Scottish households struggling with energy costs.
The fund seeks to provide financial relief to energy consumers who are experiencing significant financial hardship and strives to provide this support to households regardless of the fuel or payment method used.
The second iteration of the fund opens soon, so don’t delay, contact us on 0141 633 2779, or email firstname.lastname@example.org
For more information, please click here.
Performance Report 2020-21
Each year we produce a Performance Report against the Scottish Social Housing Charter so our customers are kept up to date on how we are performing and can also compare us against our peer group. A copy of our Performance Report 2020-21 can be viewed here.
Housing Applications Made Between 08/10/21 - 19/10/21
Please note that if you have applied for our Waiting List between Friday 8th October to Tuesday 19th October, your housing application may not have been activated due to ongoing system issues.
We ask if you could please get in touch via email at email@example.com or call us on 0141 633 2779 (option 4) to check your application has been received. Thank you.
Emergency Contact Numbers - August 2021
Our out of hours contact numbers have changed from 2nd August 2021. To report an emergency repair out with our office hours (including weekends and holiday periods), please refer to the below contact list.
Our office hours are:
Monday to Thursday 09:00 – 17:00
Friday 08:30 – 15:30
For Out of Hours Calls;
Boiler & Gas Central Heating – 0800 595 595 (City Building)
For everything else, including:
Electrical/Joinery/Plumbing/Roofing & Glazing Repairs – 07815 490 498 (Everwarm)
It is important that you recognise these numbers are for genuine emergencies only such as loss of power, boiler breakdown, and burst pipes. Routine repairs can be reported during office hours.
To make an enquiry or report a repair during working hours please contact us directly on 0141 633 2779 (option 1).
We are thrilled to announce we now provide accessibility and language support on our website. To ensure all our tenants and customers can access information and services barrier-free, everyone can customise their experience through a range of tools. On our website, you can now activate this inclusive support by clicking on the Accessibility button located at the top right of our website.
Choose from a range of features including translation into over 100 languages, text to speech functionality, reading aids, and styling options. This includes adjustments to colour, font type, and size.
Accessibility is extremely important to Cathcart & District Housing Association and we are committed to ensuring we help everyone online to view content in a way that works best for you.
For assistance on how to use the accessibility toolbar, please see our User Guide.
New Bulk Uplift Service - 1st April 2021
Following our consultation on the introduction of a new bulk uplift service to replace the former service provided by Glasgow City Council, the Association will introduce a new service.
From 1st April 2021, Cathcart & District Housing Association will add bulk uplift to our list of services that we provide.
Our contractor CleanScene will be carrying out the service and will be in the area every Tuesday and Wednesday.
CDHA tenants and factored owners can request an uplift by emailing firstname.lastname@example.org. We ask that you provide your address and a list of the bulky items requiring removal.
We are hoping that the implementation of this service will result in a significant improvement to our local area.
Our area will be divided into two. Each week half of our stock will have the bulk removed, and the second week the other half. In this way we hope that all bulk will be removed within two weeks of it being put out. It is important however, that when you put it out you let us know using the above email address or calling our office.
Our tenant engagement team will be working on using the tenant portal for this purpose going forward as another way of reporting things to us and Allan and Grant will be in touch about this in the near future.
We will be seeking your feedback on this new service in order that we can monitor it and address any issues that arise.
Update of Phone Options and Change of Roles - 1st April 2021
We have recently updated the options on our office phone number. Please see below for our new updated options:
Option 1 – Repairs and maintenance, garden maintenance & gas servicing
Option 2 – Rent accounts and rent payments
Option 3 – Factoring payments and all other financial enquiries
Option 4 – Waiting list applications and allocations enquiries
Option 5 – All other general enquiries
Please ensure that you select the correct option so you are transferred to the relevant department.
Following a review of our Housing Management department and the various tasks each member of staff performs we have made some changes to the way in which we deliver this service.
From 1st April 2021 we will introduce the following:
Arrears and Debt Control Officer
Housing Officer (Arrears and Debt Recovery)
Mob: 07972 083 324
Tel: 0141 251 0417
Collecting arrears and ensuring tenants engage consistently with the organisation by way of payment plans is perhaps the most challenging of areas and especially in difficult times. Our rental income is our main source of income and in order to provide all the improvements in our houses we require to maximise our income. Lynsay has a wealth of experience in debt recovery and is both consistent and determined to ensure that arrears do not escalate once a tenancy has started. From 1st April Lynsay will deal with all cases where an account has fallen into arrears.
Tenancy Engagement Team
Housing Officer (Tenancy Engagement, Sustainment and Tenant Welfare)
Mob: 07903 263 891
Tel: 0141 251 0384
Trainee Housing Officer (Tenancy Engagement, Sustainment and Tenant Welfare)
Mob: 07884 206 218
Tel: 0141 251 0473
Allan and Grant will deal with any tenancy related issues, assisting with benefit claims, working with tenants on the new tenant portal, any difficulties being experienced with a tenancy and carrying out regular tenant visits which will assist in identifying any tenant in need of support. They will then ensure that the correct support is put in place. They will also be working on our Digital Inclusion policy to try and get as many people connected to Wi-Fi as possible. They will carry out Tenant Satisfaction Surveys both annually and following all our major repairs contracts.
Voids and Allocations Team
Trainee Housing Officer (Voids and Allocations)
Mob: 07966 100 874
Tel: 0141 251 0383
Nicole will work with James O’Hanlon, Maintenance Officer to ensure that all voids are inspected timeously and flats allocated in the quickest possible time. Nicole will also deal with anti-social behaviour issues and ensure that your housing benefit entitlement is up to date on our system. It is important that any changes to your benefits or universal credit are advised to Nicole so she can update our system and hence your account has up-to-date information on it at all times.
All of the above tasks will be overseen by our Senior Housing Officer Morna Smillie.
Foodbanks and Other Support
This guide contains details on foodbanks and how to access the services. Also included is the contact details for energy companies. Click here for more information.
Coronavirus Financial Guide
This guide contains information about benefits and schemes put in place by the government, and other assistance available. Our Welfare Rights and Money Advice Service is still in operation, our Advisers are working remotely, therefore, if you would like any further information or support to apply for welfare benefits or assistance dealing with creditors then please contact us on 0141 422 1112 or email@example.com. Click here to access the financial guide
Paying Rent or Factors Bill
As our office is closed due to COVID-19 we are unable to take rent or factoring payments in the office (in cash or by telephone).
You can still pay your rent in the following ways:
- using your Allpay card at any Pay Point
- using the Allpay app - download from the App store or Google Play (you will need your reference number from your rent card)
- Standing Order - you can contact your bank to do this or set it up using online banking
- Bank Transfer using the below details - you can phone your bank or use online banking to do this
Cathcart and District HA
Sort Code: 83 21 07
Account No: 0012 7537
Ref: Surname & Property Reference
Cathcart and District HA
Sort Code: 83 21 07
Account No: 0012 8924
Ref: Surname & Property Ref
Coronavirus and Claiming Benefits
If you think your income is going to be affected as a result of the Coronavirus then apply for universal credit right away. Below is a link from DWP providing further information on Universal Credit and Statutory Sick Pay as a result of the virus.
Coronavirus general helpline
If you don't have symptoms and looking for general information call 0800 028 2816.
Call Shelter Scotland on 0808 800 4444 for advice and answers on homelessness, evictions, housing benefit, repairs and more.
Helpline for elderly people
Call Age Scotland on 0800 12 44 222 for coronavirus advice, help, or simply a friendly voice of support.
Business support helpline
Call the Scottish Government's official helpline for businesses on 0300 303 0660 for all questions related to coronavirus financial support and essential advice.
Mental health helpline
Call Breathing Space Scotland on 0800 83 85 87 for listening, advice and information for people in Scotland feeling low, stressed or anxious.
Call Healthy Working Lives on 0800 019 2211 for practical workplace advice on health, safety and wellbeing information.
Call Parentline Scotland on 08000 28 22 33 for tips, advice and support for parents, or if you simply need to talk.
Due to the current situation regarding Coronavirus, there are some changes to how you access some Homelessness services:
Out of Hours Homelessness Services
If you are homeless and need a service after 4:45pm Monday to Thursday or 3:55pm on a Friday and weekends, then please call 0800 838 502.
Asylum and Refugee Team (No Change)
44 South Portland Street
Telephone: 0141 222 7352
If you need an asylum service, then please use the address/phone number above.