Reporting a Repair

To report a repair during office hours please click on the “Report a Repair” tab. We will deal with your enquiry on the first working day. We cannot generally give exact times but do endeavour to accommodate morning or afternoon appointments. 

Out of Hours Repairs

If your repair is an out of office hour’s emergency, please call the appropriate contractor from the list of emergency numbers listed below:

Boiler & Gas Central Heating – 0800 595 595 (City Building)

For everything else, including:

Electrical/Joinery/Plumbing/Roofing & Glazing Repairs – 07584 577 948 (Everwarm)

It is important that you recognise these numbers are for genuine emergencies only such as loss of power, boiler breakdown, and burst pipes. Routine repairs can be reported during office hours.

Right to Repair Scheme

Under the Housing (Scotland) Act 2001, Scottish Secure Tenants have the right to have certain small but urgent repairs carried out by their landlord within a given timescale. Please click here for more information.