Scottish Housing Regulator
As a Registered Social Landlord we are regulated by the Scottish Housing Regulator (SHR). SHR are the independent regulator of Registered Social Landlords (RSLs) and local authority housing services in Scotland.
They have one statutory objective to:
“safeguard and promote the interests of current and future tenants of social landlords, people who are or may become homeless, and people who use housing services by RSLs and local authorities”.
There are several ways in which we are regulated ranging from analysis of the returns we are required to return each year which include our Annual Accounts and our Annual Performance Statistical Return. This gives the Scottish Housing Regulator an overview of how we perform in areas such as arrears, lettings, debt management etc.
How we are performing
Cathcart & District Housing Association is required to submit our Annual Return on the Scottish Social Housing Charter and Assurance Statement each year to SHR. All of our returns are published on the Regulator's website, where it is also possible to compare our performance to other RSLs. In addition, each year we send our tenants and factored owners our Performance Report Against the Housing Charter to keep them updated on our performance.
For an overview on our performance, please view SHR's Landlord Report. We also have an Regulation Plan and Engagement Plan with SHR which shows how they are engaging with us and any areas of our performance that they are concerned about.
Significant Performance Failures
SHR defines a Significant Performance Failure as:
“when a landlord fails to do something, or takes action that puts tenants’ interests at risk. It will normally relate to the landlord’s failure to meet its legal requirements or tenant commitments, and will affect many or all of the landlord’s tenants”.
Examples of significant performance failures include:
- failure to carry out health and safety requirements such as annual gas safety checks
- not maintaining tenants' homes or carrying out repairs in line with published responsibilities
- not consulting with tenants about issues such as proposed rent increases
- failing to allow tenants to participate and influence decisions
For further information, please read the SHR Complaints and Significant Performance Failures leaflet which identifies the difference between a complaint and significant performance failure, lets you know what to do and who to contact.