Rechargeable Repairs

There are certain circumstances where you will be charged for repair work carried out, for example:

Lost Keys

If you lock yourself out or lose your keys and then require a contractor to force entry to your property you will be recharged for this. Often these repairs occur out of hours and incur the high costs of an emergency call-out. It is recommended therefore that wherever possible you leave a spare set of keys with a friend or relative.

Blocked toilets, sinks and showers

Proper and regular cleaning should prevent the occurrence of blockages. You should not dispose of oil and fat down the sink. The build-up of hair should be cleared from plug holes and waste traps.

It is strongly advised that over the rim toilet blocks, cleaners or fresheners are not used.

Faulty Appliances

Household appliances are owned and maintained by you.

A faulty appliance can often “trip” your electrics or circuit breaker resulting in a temporary loss of power.

We would advise you to unplug all appliances, reset the circuit breaker and then plug in your appliance. This procedure can be explained to you in detail and if necessary, demonstrated by arrangement with a member of staff from our Maintenance Team.

However, if an electrician is called out to attend to a fault, which turns out to be due to an appliance, then costs will be recharged to you.

General Neglect

Abuse of the property, including its fixtures and fittings, is not reasonable wear and tear and will be recharged to you. Common examples are:

  • holes in doors
  • burns to work tops
  • unapproved removal of heating or other appliances
  • failure to report minor repairs which then become serious and costly.

End of Tenancy Repairs

When you give up your tenancy you are obliged to return all sets of keys to us and to leave the property in a clean and habitable condition.

The property should be emptied of all your possessions and household goods including floor coverings, furniture and rubbish. Washing machine connections and waste pipes should be properly capped and made safe.

Any fittings you have installed should be removed and the original fitting provided by us should be reinstated. If at the end of the tenancy these items have not been attended to then we will have them carried out and recharge the costs to you.

Gas Servicing and Other Compliance Checks

If you are not in or do not allow entry to the property to allow a gas service or other compliance checks to be carried out, then we will have no alternative but to force entry to the property. Please also note if we receive no prior contact and you allow entry at the forced entry, then you will be liable for all costs regardless if the locksmith is required or not.