Complaints, Comments & Compliments

How to make a complaint, comment or compliment

We welcome all comments about our work, to help us improve and to build on any feedback received.

We are determined to put our customers at the heart of everything we do and provide the best possible service we can. If we don’t get things right first time, we will listen and learn so we can stop it happening again. Your views are important to us as they let us know how and where we can improve. If we have made a mistake or you are unhappy with our service, we aim to make it as easy as possible for you to tell us. And we will always try to deal with your complaint promptly. Hopefully there will be many more occasions when we do get things right and we would like to hear your positive comments and compliments too.

You can contact us in the following ways: -

  • By telephoning us on 0141 633 2779
  • In person at CDHA, 3/5 Rhannan Road, Glasgow, G44 3AZ
  • In writing to CDHA, 3/5 Rhannan Road, Glasgow, G44 3AZ
  • By e-mailing info@cathcartha.co.uk 
  • Online using our webform   

Since it is our aim to resolve your complaint quickly, it helps if you speak to or contact the appropriate department or member of staff directly. Please provide as much information as possible in relation to the complaint along with your full name, address and preferred means of communication.

Find the full details of our Complaints Policy here.