We have recently updated the options on our office phone number. Please see below for our new updated options:
Option 1 – Repairs and maintenance, garden maintenance & gas servicing
Option 2 – Rent accounts and rent payments
Option 3 – Factoring payments and all other financial enquiries
Option 4 – Waiting list applications and allocations enquiries
Option 5 – All other general enquiries
Please ensure that you select the correct option so you are transferred to the relevant department.
Following a review of our Housing Management department and the various tasks each member of staff performs we have made some changes to the way in which we deliver this service.
From 1st April 2021 we will introduce the following:
Arrears and Debt Control Officer
Housing Officer (Arrears and Debt Recovery)
Mob: 07972 083 324
Tel: 0141 251 0417
Collecting arrears and ensuring tenants engage consistently with the organisation by way of payment plans is perhaps the most challenging of areas and especially in difficult times. Our rental income is our main source of income and in order to provide all the improvements in our houses we require to maximise our income. Lynsay has a wealth of experience in debt recovery and is both consistent and determined to ensure that arrears do not escalate once a tenancy has started. From 1st April Lynsay will deal with all cases where an account has fallen into arrears.
Tenancy Engagement Team
Housing Officer (Tenancy Engagement, Sustainment and Tenant Welfare)
Mob: 07903 263 891
Tel: 0141 251 0384
Trainee Housing Officer (Tenancy Engagement, Sustainment and Tenant Welfare)
Mob: 07884 206 218
Tel: 0141 251 0473
Allan and Grant will deal with any tenancy related issues, assisting with benefit claims, working with tenants on the new tenant portal, any difficulties being experienced with a tenancy and carrying out regular tenant visits which will assist in identifying any tenant in need of support. They will then ensure that the correct support is put in place. They will also be working on our Digital Inclusion policy to try and get as many people connected to Wi-Fi as possible. They will carry out Tenant Satisfaction Surveys both annually and following all our major repairs contracts.
Voids and Allocations Team
Trainee Housing Officer (Voids and Allocations)
Mob: 07966 100 874
Tel: 0141 251 0383
Nicole will work with James O’Hanlon, Maintenance Officer to ensure that all voids are inspected timeously and flats allocated in the quickest possible time. Nicole will also deal with anti-social behaviour issues and ensure that your housing benefit entitlement is up to date on our system. It is important that any changes to your benefits or universal credit are advised to Nicole so she can update our system and hence your account has up-to-date information on it at all times.
All of the above tasks will be overseen by our Senior Housing Officer Morna Smillie.